Up to 30% discount on a wide selection of products from the new PE23 collection, the discounted prices are already applied. On non-discounted products, if your order is over €89, you will receive a 10% discount, which will be automatically applied at checkout, valid only on full-priced products. *The discount is not valid on gift cards and the brand Sprayground.
PROMOTION VALID FROM 05/15 TO 05/31.
If your order is over 89€, you will receive a 10% discount which will be applied automatically at checkout, valid only on full-price products of the new PE 23 collection. *The discount is not valid on gift cards and is not valid on the SPRAYGROUND brand.
To purchase our products, simply add them to the cart and follow the guided procedure, which consists of 5 steps:
Step 1: Select the product to purchase.
Step 2: Open the cart at the top right of the page and click on the checkout process.
Step 4: Choose the payment method between pay on delivery (+5€), Payplug (pay with any credit or debit card, even postepay), Paypal, Scalapay, or bank transfer.
Step 5: Accept the terms and conditions of use.
Step 6: Click on complete order, then a final page will open to complete the payment and confirm the order.
For any problem, you can contact our customer service at any time in the chat at the bottom left of the page, on WhatsApp at +39 392 30 22 774 or send an email to firstname.lastname@example.org.
Sure, it's possible to request a gift wrapping for your order. You can request it at checkout for a cost of €2. Additionally, once you check the "GIFT WRAPPING" option, you can write a personalized message that we will print (with a beautiful cursive font) and include in the wrapping. For those who request the gift wrapping, the product will be shipped without an order summary or price on the tag.
You can check the status of your order in the "your account" section. Alternatively, you can track your shipment using the tracking code you received via email from our courier. If you cannot find the email, please check your spam folder. For any further information, you can contact us via email at email@example.com or on WhatsApp at +39 392 30 22 774.
Our customer service is not available 24/7 but is active from Monday to Saturday from 10:00 AM to 1:00 PM and from 3:00 PM to 8:00 PM. The chat is live, so you will receive assistance in just a few minutes, while on WhatsApp and via email, response times can be up to 1-2 hours, and messages will be answered in the order they were received.
Buy your favorite products by paying in three convenient equal installments, with no interest. Choose SCALAPAY at checkout and receive your order immediately. How does it work?
Choose Scalapay at checkout.
Pay with Visa, Mastercard, or Amex.
Create an account in 2 minutes.
Free registration and instant approval.
Pay in 3 installments, interest-free!
Receive your order immediately and split the amount into 3 convenient equal installments, with no interest and with a due date every 4 weeks.
You pay the first installment immediately, the second after 4 weeks, and the third after 8 weeks.
Scalapay is valid in the following countries:
Austria, Belgium, Netherlands, Finland, France, Germany, Italy, Portugal, Spain
Attention: SCALAPAY is only valid on orders of an amount equal to or less than 600€.
In case of a return, Scalapay will cancel the unpaid installments and refund the already paid installments. Refunds will be made to the card used for the payment of the respective installment.
For those who decide to purchase and pick up the product at one of our stores, any shipping or cash on delivery fees will not be applied, and they will only need to pay the product price. For those who choose this delivery method, the product will be held for 3 days from the validation date. Afterward, the order will be canceled, and the product will be put back on sale.
You have 30 days from the delivery date to request a return or exchange, and you must follow these steps:
1. Access the "Order History" section of your account.
2. Select the order you wish to return by clicking on "Details".
3. Select the products you wish to return by ticking the box next to the names.
4. Add the quantity that needs to be returned (if you need to return more than one product).
5. In the "Return or Exchange" section, add an explanation so that our team can better understand why you want to return the product.
6. Click on "Request an Exchange/Return".
We will then arrange a pickup with an express courier at the same address indicated in the order. In any case, you will receive an email notifying you of each step.
The exchange costs €6, which you can pay with a credit card, debit card, PayPal, prepaid card, or cash on delivery (+€5). The return costs €12 (which will be deducted from the refund), and if you paid cash on delivery, we need an IBAN (a Postepay Evolution account is also fine) to issue the refund. For more information, you can click here. COD fees or gift wrapping will not be refunded under any circumstances.
Please note that if you purchase with PAYPAL, you can also request a refund for the return shipping fees. For more information, click here.
For hygiene reasons, we cannot accept returns or exchanges of items such as:
· stockings, tights, and bandelettes;
· net or latex clothing;
· underwear or lower parts of swimsuits that have been worn in direct contact with the skin;
· adhesive bras or accessories.
To protect hygiene, we also require that swimsuits, thongs, and any kind of underwear be tried on with your own underwear on.
The cost of €6 for exchanges and €12 for returns are purely for reimbursement of expenses. We offer a home pickup service with an express courier, so the courier has to come to your home, pick up the product, and deliver it back to us. All these services have a cost for us and being a small e-commerce we cannot offer them for free. However, you can avoid these costs simply by using your own trusted courier or post office, in which case you won't pay for the cost of the exchange or return.
Shipping, in Italy, is free for all orders equal to or greater than €90, below that it costs €5.99. For more information, you can click. qui.
The delivery times, in Italy, are 24/48 working hours from the shipping confirmation email, 48/72 hours in Sardinia, smaller islands or hard-to-reach areas. You will also receive an email and an SMS from the courier with the tracking code to monitor the delivery status.
If there are any issues with the delivery of your order (e.g. wrong address, customer not available at the first and second delivery attempt, insufficient cash on delivery amount, etc.), you can ask for explanations directly to the GLS courier by contacting your local branch. If you encounter any further problems, you can contact us via email at firstname.lastname@example.org or on WhatsApp at +39 392 30 22 774, and our staff will try to solve the problem as soon as possible.
If you have received a discount code from one of our partners, all terms and conditions are available on the partner's page. To use the discount code, simply enter it in the dedicated space at checkout. Please note that no discount code can be combined with other codes and can only be used by the person who received it. For further information, do not hesitate to contact us by email at email@example.com or on WhatsApp at +393923022774.
Sure, you can. Simply add the phone number +39 392 30 22 774 to your contacts and contact us on WhatsApp. Our customer service will reply to you as soon as possible. You can request orders and information on WhatsApp at the following times:
Monday from 3:30pm to 7:00pm
Tuesday to Saturday from 10:00am to 1:00pm and from 4:00pm to 7:30pm.
Of course, at checkout, after choosing the shipping method, you can check the box "I WOULD LIKE TO RECEIVE A GIFT WRAPPING", the gift wrapping has a cost of 2€, the recipient will receive the product in our premium shopping bag with a personalized closing ribbon. You can also add a note to the gift which we will print on an A4 paper and include in the box.
To create your wishlist, you need to be registered on the website and logged in. To choose products to add to your list, simply click on the heart icon located below the product or click on "add to wishlist" on the product page. Remember to name your list so that you can create different lists based on your needs. You can view or modify your lists in the reserved area of your account or by clicking on the wishlist icon at the top right of the page.
If you are a registered and logged-in customer on our online shop and there are periodic offers available, you will see in the cart the price of your product already discounted by the % provided by the offer, no other offers can be applied to ongoing promotions.
You can find out the price and available sizes of any product directly on our online shop. If you have any difficulties, you can type the name of the product in the search bar located in the top left corner (on desktop). If you want to know the price of a product you saw on Facebook or Instagram, you can send a direct message to the relevant pages and they will respond to you as soon as possible.
All the products we sell are 100% original. We are a serious and reliable store with over 30 years of experience and have an online shop awarded as one of the best e-commerce sites in Italy by "La Repubblica" and "Corriere della Sera". You can also check our reviews.
To use discount codes, you must be registered and logged in to our website. Then, simply enter the code in the dedicated space ("Do you have a discount code?") visible in the cart, below the summary. You can register directly by clicking on this LINK. If you cannot enter the code, you are probably not logged in or you are choosing a product on which the discount code cannot be applied. For any problem, you can contact our customer service at any time via the chat at the bottom of the website or by sending an email to firstname.lastname@example.org.
If the size you have chosen for the product is available on the product page but you receive the message "product not available or there are not enough quantities in stock" when you click on "add to cart", it's possible that the product is already in your cart. In order to avoid purchasing more than the available stock, the website doesn't allow you to add more products to the cart. If you encounter this problem, we suggest checking your cart or deleting your browsing history. For any problem, you can contact our customer service at any time via the chat at the bottom of the website or by sending an email to email@example.com.
Certainly, we accept cash on delivery as a payment method for a cost of 5.50€. You can find all the information about payment methods. QUI
The PayPal and PayPlug (online POS) systems accept most credit cards and do not require registration on their own website. PayPal is not just a credit card but an online payment service.
If you have placed a cash on delivery order but haven't received the cash on delivery confirmation email from our customer service, it's possible that our email has ended up in your spam folder. We suggest checking your spam folder or contacting our customer service at firstname.lastname@example.org.
Monday 4:00 PM - 8:00 PM
Tuesday 9:00 AM - 1:00 PM, 4:00 PM - 8:00 PM
Wednesday 9:00 AM - 1:00 PM, 4:00 PM - 8:00 PM
Thursday 9:00 AM - 1:00 PM, 4:00 PM - 8:00 PM
Friday 9:00 AM - 1:00 PM, 4:00 PM - 8:00 PM
Saturday 9:00 AM - 1:00 PM, 4:00 PM - 8:00 PM