Frequently asked questions

On the new Spring/Summer 2024 collection, you receive a 10% discount at checkout if your order is equal to or greater than €89. The discount is valid only on non-discounted products, i.e., full-price items, and it cannot be used on the UGG brand or gift cards. If your product is not already discounted and its value is greater than €89, you also receive free shipping and the first exchange or return for free. * Any dedicated vouchers have the same conditions except for the validity period.

To purchase our products, simply add them to your cart and follow the guided procedure, which consists of 5 steps:

Step 1: Select the product to purchase.
Step 2: Open the cart at the top right of the page and click on "checkout process."
Step 3: Sign up on our site by entering your Name/Surname and email address, enter the shipping information (if you have entered it in the past, it will appear automatically), accept the privacy policy, and click on SAVE (this operation may take more than 1 minute to load, so we invite you to click and wait patiently).
Step 4: Choose the payment methods among cash on delivery (+€5), Payplug (pay with any credit or debit card, including Postepay), Paypal, Scalapay, or bank transfer.
Step 5: Accept the terms and conditions of use.
Step 6: Click on complete order; subsequently, a last page will open to complete the payment and confirm the order.

For any problems, you can contact our customer service at any time via the chat at the bottom left of the page, on WhatsApp at +39 3923022774, or by sending an email to info@cristianocalzature.it.

Certainly, you can request gift wrapping for your order. At checkout, after choosing the courier, you can check the box "I WANT TO RECEIVE A GIFT WRAPPING." The gift wrapping costs €2.00, and the recipient will receive the product in our premium shopping bag with a personalized closure ribbon. You can also add a greeting message that we will print on an A4 sheet and include in the box.

You can check the status of your order by accessing the "Your account" section and selecting "Order history and details." Instead, you can check the status of the shipment through the tracking code you received via email from our courier. If you can't find the email, please check your spam folder. For any further information, you can contact us via email at info@cristianocalzature.it or on WhatsApp at +39 392 30 22 774.

Our customer service is not available 24/7 but is active from Monday to Saturday from 10:00 to 13:00 and from 15:00 to 20:00. The chat is live, so you will receive assistance in just a few minutes, while on WhatsApp and via email, response times can be up to 1-2 hours. Messages will be answered in chronological order of receipt.

On our e-commerce, we offer the possibility to pick up orders at BRT collection points in Italy. Once the package arrives at the collection point, the customer has 10 days to pick it up. However, with this pickup option, cash on delivery payment is not possible.

Purchase your favorite products by paying in three convenient installments of the same amount, interest-free, choose Scalapay at checkout and receive your order immediately.

How does it work?

Step 1: Choose Scalapay at checkout Pay with Visa, Mastercard, or Amex
Step 2: Create an account in 2 minutes Free registration and instant approval
Step 3: Pay in 3 or 4 installments, interest-free! Receive the order immediately and split the amount into 3 or 4 convenient installments of the same amount, interest-free, with a due date every 4 weeks. You pay the first installment immediately, the second after 4 weeks, the third after 8 weeks, and the fourth after 12 weeks.
Scalapay is valid in the following countries: Austria, Belgium, Netherlands, Finland, France, Germany, Italy, Portugal, Spain Note: SCALAPAY is valid only for orders of amounts less than or equal to €1500

In case of a return, Scalapay will cancel the installments not yet paid and refund any installments already paid. Refunds will be made to the card used for the payment of the respective installment.

For those who decide to purchase and pick up the product in one of our stores, any shipping or cash on delivery costs will not be applied; you will only have to pay the price of the product. For those who choose this delivery method, the product will be held for 3 days from the validation date, after which the order will be canceled, and the product will be put back on sale.

You have 30 days from the delivery date to request a return or exchange, you must follow these steps:
Access the "Order History" section of your account.
Select the order you want to return by clicking on "Details."
Select the products you want to return by checking the box next to the names.
Add the quantity to be returned (if you need to return more than one product).
In the "Return or exchange goods" section, add an explanation so that our team understands better why you want to return the product.
Click on "Request an exchange/return."
We will then arrange for a pickup with an express courier at the same address indicated in the order. In any case, you will receive an email that will notify you of each step. The exchange has a cost of €6, which you can pay by credit card, debit card, Paypal, prepaid card, or cash on delivery (+€5), while the return has a cost of €12 (which will be deducted from the refund). If you paid cash on delivery, to receive the refund, we need an IBAN (Postepay Evolution is also fine). For more information, you can click here. Cash on delivery or gift packaging costs will not be refunded under any circumstances. The return costs €8 if you choose delivery to a pickup point or an InPost locker, all the instructions here. For hygienic reasons, we cannot accept returns or exchanges of items such as:

• socks, tights, and bandlettes;
• items in net or latex;
• underwear or bottom parts of swimsuits that have been worn directly on the skin;
• adhesive bras or adhesive accessories; For hygiene reasons, we also ask that swimwear, thongs, and underwear of any kind be tried on with your own underwear.

The cost of €6 for exchanging merchandise and €12 for returns is purely to cover expenses. We offer a home pickup service with express courier, so the courier must come to your address, collect the product, and return it to us. All these services have a cost for us, and being a small e-commerce, we cannot provide them for free. However, you can avoid these costs by using your trusted courier service or the postal service, in which case you won't pay for the exchange or return.

Shipping is free in Italy for all orders equal to or above €90; below that, it costs €5.99. For more information, you can click here.

Delivery times in Italy are 24/48 working hours from the shipping confirmation email, 48/72 hours in Sardinia, smaller islands, or remote areas. You will also receive an email and an SMS from the courier with the tracking code to monitor the delivery status.

In case of issues with the delivery of your order (e.g., wrong address, customer absent during the first and second attempts, unavailable cash on delivery amount, etc.), you can directly contact the GLS courier at your local branch. If you encounter further issues, you can contact us via email at info@cristianocalzature.it or via WhatsApp at +39 392 30 22 774, and our staff will try to resolve the problem as quickly as possible.

If you received a discount code from one of our partners, all terms and conditions are available on the partner's page. To use the discount code, simply enter it in the space provided during checkout. Please note that no discount code can be combined with others and can only be used by the person who received it. For further information, do not hesitate to contact us via email at info@cristianocalzature.it or via WhatsApp at +393923022774.

Certainly, to purchase via WhatsApp, simply add the number +39 392 30 22 774 to your phone contacts and contact us via WhatsApp. Our customer service will respond to you as soon as possible. Orders and information via WhatsApp can be requested: Monday from 15:30 to 19:00 Tuesday to Saturday from 10:00 to 13:00 and from 16:00 to 19:30.

To create your wishlist, you need to be registered on the website and logged in. To choose products to add to the list, simply click on the heart icon below the product or click on "add to wishlist" on the product page. Remember to give your list a name so you can create different ones according to your needs. You can view or modify your lists in the reserved area of your account or by clicking on the top right of the page.

If you are a registered and logged-in customer on our online shop and there are periodic offers, you will see the price of your product already discounted by the percentage specified in the offer. Other offers cannot be applied to discounted items.

You can know the price and available sizes of any product directly on our online shop. If you have difficulty, you can enter the product name in the search bar at the top right (from desktop). If you want to know the price of a product seen on Facebook or Instagram, you can directly send a private message to the respective pages, and they will respond as soon as possible.

All the products we sell are 100% original. We are a serious and reliable store with over 30 years of experience, and we have an online shop awarded as one of the best e-commerce platforms in Italy by "La Repubblica" and "Corriere della Sera". You can check our reviews here.

To use discount codes, you must be registered and logged in on our website. Then, simply enter the code in the space provided ("Do you have a discount code?") visible in the cart, below the summary. You can register directly by clicking on this LINK. If you cannot enter the code, you are probably not logged in, or you are selecting a product on which the discount code cannot be applied. For any problems, you can contact our customer service via the chat at the bottom of the website or by email at info@cristianocalzature.it.

If the size you selected in the product sheet is available but when you click on "add to cart," you see the message "product not available or not enough quantity in the warehouse," probably the product is already in the cart. The website prevents adding more to avoid exceeding the available stock. If you encounter this problem, please check your cart or clear your browsing history for the day. For any problems, you can contact our customer service via the chat at the bottom of the website or by email at info@cristianocalzature.it.

Yes, we accept cash on delivery as a payment method at a cost of €5.50. You can find all the information on payment methods HERE.

The Paypal and Payplug (online POS) systems accept most credit cards and do not require registration on the website. Paypal is not just a credit card but an online payment service.

If you placed a cash on delivery order but didn't receive the cash on delivery confirmation email from our customer service, it probably went to your spam folder. Please check your email's spam folder or contact our customer service at the email address info@cristianocalzature.it.

Opening hours:
Monday 16:00 / 20:00
Tuesday 09:00 / 13:00 - 16:00 / 20:00
Wednesday 09:00 / 13:00 - 16:00 / 20:00
Thursday 09:00 / 13:00 - 16:00 / 20:00
Friday 09:00 / 13:00 - 16:00 / 20:00
Saturday 09:00 / 13:00 - 16:00 / 20:00
Sunday Closed

Our prices can change at any time. For this reason, we are unable to refund the price difference.