Terms and conditions of use

terms of sale

the general conditions listed below regulate the sale between cristiano footwear and the customer and aim to put the customer in a position of knowledge required by law before expressing consent to purchase. by purchasing, the customer confirms that they are aware of all the information provided to them both in the following conditions and during the purchase process, and fully accepts them. customers will be informed of any changes to these conditions through a notice posted on our website. if the customer is a consumer, they must print and save an electronic copy of these general sales conditions or any changes. a consumer is a customer - an individual who purchases for purposes not directly related to any business, commercial, craft, professional activity that may be carried out.

the purchase

the products are described in their respective information sheets. the technical information is based exclusively on the official data published by the manufacturers and in any case, the dimensions and other characteristics are subject to normal commercial tolerances. the image accompanying the descriptive card of a product may not perfectly represent its characteristics but may differ in color, size, accessories shown in the figure. the colors of the images that show the products and their details are purely indicative. this is due to the different chromatic yield of monitors/screens/televisions, which is made through a process of direct light emission very different from the real perception of colors that occurs through light reflection. the images contained on the site cristianoshop.com are the property of cristiano v. srl any use of these images, not authorized by written consent from cristiano v. srl will be pursued according to law. after placing the order, the customer will proceed to pay for the ordered goods according to the methods indicated in the "payment" paragraph, once the successful payment has been verified, the customer will receive an email notification confirming the shipment of the goods with the details related to the same shipment.
the notifications concerning the availability of the product contained in the catalogue are not to be considered binding as they are subject to variables not dependent on cristiano v. srl, consequently, in the event that cristiano v. srl is not able to respect the notifications concerning the availability of the goods as reported on the site, the customer will receive a different communication via e-mail of "notice of order status change" to which they can respond, online or via mail, accepting or rejecting the proposed change. following this response, cristiano v. s.r.l. will immediately refund any credit amount to the customer.
all the above emails will be sent to the email address provided by the customer at the time of placing the order, who undertakes to verify the correctness of the data entered. any changes to the data provided by the customer must be communicated via email to cristiano footwear, who will make the correction to the address.info@cristianoshoes.it.
the sales contract is to be considered fully concluded with the acceptance of the order by cristiano footwear, expressed through the confirmation email of the shipment, from which all legal obligations for the fulfillment of the contract for both parties will begin. any liability of cristiano v. srl for direct or indirect damages caused by the non-acceptance, even partial, of an order is excluded. cristiano v. srl will issue an accompanying invoice only if expressly requested by the consumer during the acceptance of the order, afterwards it will be sent by attaching it to the package in shipment. the assortment of products on the site reflects the availability of each item by size and color. although extremely rare, it is however possible that for various reasons a certain product is no longer available. in the event that the ordered items are not available, or if for some reason the order cannot be processed as requested by the customer, the order staff will promptly notify the customer. as an authorized retailer, all products on cristiano footwear are authentic and certifiable. purchases from non-eu countries are made without the charge of vat and other italian taxes, the customer will only pay duties and taxes requested by the country of destination of goods as provided by international tax law.

the payment

the payment for the goods by the customer will be made using the method chosen at the time of the order, among the following: paypal, bank transfer, and cash on delivery.

1) payplug, pay with your credit cards (online pos), is one of the best online payment sites in the world, offering one of the simplest and safest services. to pay with this method, just click in the dedicated space, choose your card's network (visa - mastercard - maestro - postepay), enter all the necessary data, and finally click on pay now. for orders over 100€, the 3d secure code is required.

2) paypal. by selecting this type of payment, the customer is directed to the paypal website where they can enter their access credentials and pay with all methods provided by paypal. such information will be entered by the customer on the secure paypal site and will not be visible to webtronic. the paypal system accepts most credit cards and does not require registration on the site itself. for more information on this formclick here

3) bank transfer. the details for the bank transfer are:

iban: it91c0760114900001060941562, in the name of: cristiano v. s.r.l.banco posta business branch of casal di principe (ce)

subsequently, after making the transfer, it is necessary to send a copy of it to the email address info@cristianoshop.com

4) the cash on delivery (payment upon delivery) involves an additional cost of € 5.50, charged to the customer. payment upon delivery can only be accepted in cash and the courier is not required to have change available.this mode assumes our control (via email or phone call) to verify the real intention of the customer to make the purchase.in some cases, we may unilaterally decide not to accept this method. in case of return and refund, you will be asked for a bank account in which to make the deposit, and you may have to wait a few more days compared to digital payment.

nb:according to the d.l. 185/99 refusal of the cash on delivery by the customer may be legally pursued to obtain reimbursement of shipping costs, return and storage.

5) pay in installments with scalapay. with scalapay you can pay for your order in 3 installments, interest-free, you pay the first installment immediately, the second one after 4 weeks, the third one after 8 weeks, you receive the product immediately! for more information click here.

6) amazon pay. with amazonpay, you can use the information already stored in your amazon account without having to re-enter your personal and payment details. amazonpay is a fast and secure payment system. once amazonpay is selected, a window will appear where you can enter your amazon account credentials (email and password). from that point on, you can use the credit cards and shipping addresses stored in your amazon account to complete your purchase oncristianoshop.com.

the delivery

in the event of order acceptance, cristiano v. srl will arrange to deliver the ordered items to the address indicated on the order form by the customer throughexpress courier between gls, brt in italy, while shipments to europe and the rest of the world will be entrusted to theups, brt or gls express courier. the confirmation email of the shipment of the goods will occur from the first to the second business day following the verification of the payment. once the order has been shipped, it can no longer be canceled, modified or deleted. delivery times vary depending on the destination. indicatively, the goods will be delivered within 24/48 hours from the time of shipment (excluding weekends and holidays) for italy and non-european nations, within 72 hours on the islands or in a peripheral area, from 2 to 5 days in europe. the times indicated cannot be considered binding and no responsibility can be attributed to cristiano v. srl in case of delay in delivery by the courier. the delivery date is to be understood as coinciding with the first delivery attempt at the address, even in case of refusal or absence of the recipient. in case of failure to collect within 5 working days of the material lying at the courier's warehouses that could not deliver due to absence or refusal of the recipient, the order will be canceled with the consequent right of cristiano v. srl to compensation for damage. unless explicitly indicated by our customer service, delivery is intended at street level. at the time of delivery of the goods by the courier, the customer is required to check that the number of packages corresponds to that indicated in the document exhibited by the courier for the subscription and that the packaging is not damaged, wet or altered. any such events must be immediately contested with the courier and reported to cristiano footwear within 8 days of delivery. once the courier's document has been signed, the customer will not be able to object to any external features of what was delivered (art. 1698). cod.civ.).

delivery costs 

shipments in italy, san marino and vatican city are carried out via gls, brt or tnt express courier and they are free for orders equal to or greater than € 90.00 (vat included). for orders of less than € 90.00, an additional cost of € 5.99 is applied for shipping charges.shipments to countries in the european union and the rest of the world are made through dhl, ups or gls courier services.and shipments to the european countries listed in zone 1 receive free shipping on orders equal to or greater than 149€.. the countries that cristianoshop.com serves are divided into categories based on shipping costs:

europa zone 1(shipping costs €12.00 - return / exchange €24.00) free on orders greater than or equal to €149.

austria, belgium, france, germany, luxembourg, netherlands, principality of monaco, spain (including balearic islands), united kingdom (england, wales, scotland, northern ireland), denmark, croatia, finland, poland, estonia, czech republic, slovakia, and slovenia.

europe zone 2(shipping costs €12.00 - return / exchange €24.00):

greece, republic of ireland, portugal, sweden.

europe zone 3(shipping costs €15.00 - return / exchange €30.00):

bulgaria, latvia, lithuania, romania, hungary.

europa zone 4(shipping costs € 22.00 - return € 44.00), exchange not allowed:

cyprus, iceland, liechtenstein, norway, switzerland.

europa not eu(shipping costs € 26.00 - return € 52.00), exchange not allowed:

united kingdom (england, wales, scotland, northern ireland)

world a(shipping costs € 32.00 - return € 64.00), exchange not allowed:

canada, united states of america.

world b(shipping costs €48.00 - return €72.00), exchange not allowed:

saudi arabia, argentina, australia, brazil, united arab emirates, japan.

the relevant amount is clearly highlighted, before the order is placed, in the "cart" section. the costs vary based on the type of payment chosen and the quantity and weight of the ordered products. cristiano footwear reserves the right to change shipping costs during the validity period of the catalogue however, in case of an increase, the relevant cost will be communicated to the customer before shipping, which will only take place after the customer has accepted the possible increase. in some foreign countries, merchandise exchanges are not allowed.

products shipped to non-eu countries are sold without vat. when the product arrives at its destination, the courier will ask for duties and taxes based on the destination country, these costs are borne by the customer.


the consumer's right of withdrawal

under art. 64 of the consumer code, the customer - consumer (i.e., the customer - individual - who purchases for purposes not directly related to any commercial or professional activity possibly carried out) has the right to withdraw from the purchase contract, for any reason and without any, within 15 days working, with the methods indicated below. to exercise the right of withdrawal, the customer must send to cristiano v. srl a communication within and no later than 15 days from the receipt of the product, the communication can be made with any valid means (certified email, email, phone, facebook, registered mail). if the delivery of the goods has already taken place, the consumer must return it to cristiano v. srl, by express courier, within and no later than 14 working days from the date of receipt of the goods. in both cases, the delivery date to the post office or to the courier will be valid between the parties. the substantial integrity of the goods is an essential condition for the exercise of the right of withdrawal. the only costs due from the consumer who exercises the right of withdrawal with a refund are those of shipping for the return of the goods to the sender (about 12€), whereas in the case of an exchange for a different size or another item the cost is 6€. in case of an exchange with another item, any excess will be refunded or charged to the customer, also any gift wrapping or cash on delivery costs will not be refunded because they cannot be physically returned. the purchased goods must be returned in the original packaging, complete in all its parts, including documentation and accessories provided. the original packaging must not be damaged or have any writing or adhesive tape applied. it is recommended to place the original packaging in a second box and to insure the package for shipping, as any damages or thefts are the customer's responsibility. the right of withdrawal will not be accepted if the returned goods or the original packaging are damaged or missing integral parts or accessories. in this case, the goods will be returned to the sender with the shipping costs charged. if the withdrawal is exercised in accordance with what is provided by the consumer code and reported in these general conditions,cristiano v. s.r.l. the amounts already paid by the consumer (excluding shipping costs) will be refunded as soon as possible and in any case within 48 working hours from the date of knowledge of the withdrawal..
the right of withdrawal cannot be exercised for contracts of:

• supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or changing rapidly;
• supply of sealed audiovisual products or computer software, opened by the consumer;

for hygienic reasons we cannot accept returns. or changes in articles such as:

- stockings, tights and bandelettes;

- items online or in latex;

- underwear or lower parts of costumes that have been worn in direct contact with the skin;

- adhesive bras or adhesive accessories;

for hygiene reasons, we also ask that swimsuits, thongs and underwear of all kinds be tried on over your own underwear.

the guarantees

to avail of the warranty assistance, the customer must keep the purchase invoice or show the order confirmation number. the warranty cannot be recognized in case of abrasion, cancellation, or removal of the identifying label affixed to the product. the warranty is provided under the conditions provided by law and according to the conditions attached to the product, the conventional warranty of the manufacturing houses. the timing of replacement or possible repair of the product depends solely on the manufacturer's policies. apart from these cases, cristiano v. srl may, at its discretion, proceed with the repair, the return of the entire amount paid or its replacement with a product of equal characteristics. cristiano v. srl reserves the right to request payment from the customer for the costs incurred for verification, restoration, and shipping requested by the assistance centers, if the defect complained of cannot be considered covered by warranty. no damages can be claimed from cristiano v. srl for any delays in carrying out repairs or replacements. if the product is covered by warranty, it must be returned in the original packaging, complete in all its parts, including documentation and accessories provided. the original packaging must not be damaged or have any writing or application of adhesive tape. it is recommended to place the original packaging in a second box and to insure the package for shipping, as any damages or thefts are under the customer's responsibility.

pursuant to art. 60 of the d.lgs. 206/2005 (consumer code), in the case of customer - consumer, the regulations contained in the third part, title iii, chapter i, sec. ii of the same legislative decree 206/2005 (articles 50 – 61) are expressly referenced here.
reference is also made to the regulations contained in the fourth part, title ii of the same legislative decree 206/2005 (articles 114 and following. consumer code) and in particular:
* responsibility for damage from defective products (articles 114 et seq.), indicating that the supplier is responsible for damage caused by defects in the goods sold if he fails to communicate to the injured party, within 3 months of the request, the identity and address of the producer or the person who supplied the goods. the aforementioned request, by the injured party, must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer to view the product, if it still exists. the supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding measure, or if the state of scientific and technical knowledge, at the time when the producer put the product on the market, did not yet allow the product to be considered defective. no compensation will be due if the injured party was aware of the product defect and the danger that resulted from it and nevertheless voluntarily exposed himself to it. in any case, the injured party must prove the defect, the damage, and the causal connection between the defect and damage. the injured party may request compensation for damages caused by death or personal injury, or by the destruction or deterioration of something other than the defective product, provided it is normally intended for private use or consumption and is mainly used by the injured party in this way. however, damage to items referred to in article 123 of the consumer code will be compensated only to the extent that it exceeds the sum of three hundred and eighty-seven euros (€ 387).
reference is also made to the regulations contained in the fourth part, title iii, chapter i, of the same legislative decree 206/2005 (articles 128 and following. consumer code) and in particular:
* legal guarantees of conformity and commercial guarantees for consumer goods (articles 128 and following) indicating that the supplier is responsible for any possible lack of conformity that manifests within 2 years from the delivery of the goods. for the purposes of this contract, it is presumed that consumer goods are in conformity with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are usually used; b) they conform to the description given by the seller and possess the qualities of the goods that the seller presented to the consumer as a sample or model; c) they present the quality and performance typical of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, if applicable, the public declarations on the specific characteristics of the goods made by the seller, the manufacturer or his agent or representative, particularly in advertising or on labeling; d) they are also suitable for the particular use intended by the consumer and that was brought to the attention of the seller at the time of the conclusion of the contract and that the seller accepted even for conclusive facts. the buyer loses all rights if he does not report to the seller the lack of conformity within 2 months from the date on which the defect was discovered. the report is not necessary if the seller has recognized the existence of the defect or has concealed it. in any case, unless proven otherwise, it is presumed that the conformity defects that manifest within 6 months from the delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the conformity defect. in case of lack of conformity, the buyer may alternatively and without charge, under the conditions indicated below, request the repair or replacement of the purchased goods, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or results excessively burdensome for the supplier as per art. 130, paragraph 4, of the consumer code. the request must be sent in writing, by registered mail a.r., to the supplier, who will indicate their willingness to proceed with the request, or the reasons preventing them from doing so, within 7 working days from receipt. in the same communication, if the supplier has accepted the buyer's request, they must indicate the method of shipment or return of the good and the expected time for the return or replacement of the defective good. if repair and replacement are impossible or excessively burdensome, or the supplier has not carried out the repair or replacement of the good within the term indicated in the previous point, or finally, the previously carried out replacement or repair has caused significant inconvenience to the buyer, they can ask, at their choice, for a suitable price reduction or the termination of the contract. the buyer must in this case send their request to the supplier, who will indicate their willingness to proceed with it, or the reasons preventing them from doing so, within 7 working days from receipt. in the same communication, if the supplier has accepted the buyer's request, they must indicate the proposed price reduction or the method of returning the defective good. in these cases, it will be the buyer's responsibility to indicate the method for the reimbursement of the sums previously paid to the supplier.


the complaints any complaints should be reported to cristiano footwear via email at our address. info@cristianoshop.com indicating the invoice number or the order number and the problem encountered.

the competent court

the sales contract is to be considered concluded in italy and will be subject to italian law. for the resolution of disputes, the territorial jurisdiction is exclusively that of the court where the customer resides or is domiciled.

information (privacy) on the processing of personal data

pursuant to and for the purposes of art. 13 of the new european regulation 2016/279 concerning the protection of individuals with regard to the processing of personal data (general data protection regulation - gdpr)

as required by the general data protection regulation of the european union (gdpr 2016/679, article 13), before proceeding with the processing, the data subject (user of the website) https://cristianoshop.com/en/) is informed that the personal data collected through the site are subject to processing by the company using computer and/or telematic tools, for the purposes indicated in this information notice.

data protection is of utmost importance to cristiano and we want to ensure the highest level of openness and transparency regarding the processing of the user's personal data. for this reason, this document illustrates how users' personal data are processed and protected.

totality of personal data
the company cristiano v. srl, is the owner of the personal data submitted and therefore is responsible for the processing of the data provided online, in accordance with the applicable law on data protection.

cristiano v. ltd

starza street, 113 san cipriano d'aversa (ce), 81036.

rea: 284219
administrator luigi ernesto cristiano
vat no. 03925530614

preservation of personal data
the data we collect from users is stored within the european economic area ("eea") but may be transferred and processed in a country outside of the eea. any transfer of personal data will be carried out in accordance with applicable laws. for transfers outside of the eea, cristiano will use standard contractual clauses and the privacy shield as adequate safeguards for those countries that have not received an adequacy decision from the european commission.

access to personal data
no one can access your data outside of the documents from cristiano v. srl.

cristiano does not transfer, sell or exchange users' personal data with third parties for marketing purposes. the data forwarded to third parties is only used to provide our services to the user. the categories of subjects for each type of processing are indicated below.

user rights
right of access:
the user has the right to request at any time information related to their personal data in our possession. the user can contact cristiano, who will provide all personal data via email.

right to portability:
every time cristiano processes the user's personal data through automated means based on the user's consent, or based on an agreement, the user has the right to obtain a copy of the data transferred to the user or to another subject, in a commonly used format, in a structured and electronically readable form. this includes only the personal data sent to us by the user.

right to rectification:
the user has the right to request the rectification of personal data if they are incorrect, including the right to request the completion of incomplete personal data.
if the user has an account on the site https://cristianoshop.com/en/, you can modify your personal data by accessing your account.

right of cancellation:
the user has the right to delete any personal data processed by cristiano at any time, except for the following situations:

*there is an open position with the customer service
*the user has an open order that has not yet been shipped, or has only been partially shipped.
*the user has an outstanding debt with cristiano, regardless of the payment method
*the user is suspected of, or has fraudulently used our services in the last four years
*the user's debt has been sold to third parties in the last three years, or one year in case of the customer's death.
*a credit request has been sent in the last three months which has been rejected
*for any purchase made, we will retain the user's personal data related to the transaction, in accordance with accounting rules.

user's right to object to data processing based on legitimate interests:
the user has the right to object to the processing of personal data based on cristiano's legitimate interest. cristiano will not continue to process personal data unless he can demonstrate a legitimate basis for the processing, which outweighs the user's interests and rights or for legal reasons.

user's right to object to direct marketing:
the user has the right to object to direct marketing, including profiling carried out for direct marketing.

the user can choose not to accept direct marketing through the following means:
*following the instructions in every marketing email
*setting up the cristiano account

right of restriction:
the user has the right to request that cristiano limit the processing of personal data in the following circumstances:
*if the user objects to the processing of cristiano based on a legitimate interest, cristiano will limit all processing of such data until the verification of the legitimate interest.
*if the user states that the personal data is not correct, cristiano must limit all processing of such data until their accuracy is verified.
*if the treatment is not legitimate, it is possible to oppose the deletion of personal data and instead request a restriction of their use.
*if cristiano no longer needs the personal data but they are necessary for the user to set up a legal defense

your rights
for us, data protection is very important. for this reason, we have dedicated staff at our customer service department, capable of handling requests concerning the user rights listed above. you can contact them at the address info@cristianoshop.com.

data protection officer:
we have appointed a data protection officer to ensure that your data is always handled openly, accurately and in accordance with current regulations. you can contact our data protection officer at the email address info@cristianoshop.com by indicating dpo in the subject.

right to lodge a complaint with a competent supervisory authority:
if the user believes that cristiano is handling personal data improperly, they can contact us. in addition, the user has the right to file a complaint with a competent supervisory authority.

updates to our privacy policy:
updates to our privacy policy may be necessary. the most recent version of the policy is always available on our website. users will be informed of any significant changes to the privacy policy, such as the purpose of the processing of personal data, the identity of the holder, or the rights of the users.

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